Shipping policy

Shipping

Every order is carefully packed by hand and presented in our keepsake packaging. Orders are dispatched within 1–2 working days, Monday to Friday excluding UK bank holidays. You will receive an email with tracking details as soon as your order is on its way.

United Kingdom

Standard and express delivery options, including prices and estimated delivery times, are shown at checkout once you enter your delivery address.

International delivery

We currently ship to the destinations below.

  • Australia, Canada, Hong Kong, Malaysia, New Zealand, Singapore, United Arab Emirates, United States

Where available, prices are displayed in your local currency at checkout. The shipping rate shown at checkout will apply to your order. All international orders are sent using a tracked service.

We currently offer online checkout to the destinations listed above. If your country is not listed, please contact us and we’ll let you know whether delivery can be arranged.

Duties and taxes

United Kingdom: our prices include VAT, so there is nothing further to pay.

United States: import duties and taxes are prepaid by us, so there is nothing further to pay on delivery.

All other destinations: most orders arrive with nothing further to pay. However, depending on your country and the value of your order, import duties, taxes or customs charges may be applied by the destination country. These are not included in our prices or shipping charges and are payable by the recipient, usually on delivery. We recommend checking the import requirements of your destination if you are unsure.

Delivery times

Delivery times are estimates from the date of dispatch and are not guaranteed. Occasionally, parcels may be delayed by customs clearance, peak periods or circumstances outside our control.

Delivery address

Please check your delivery address carefully at checkout. If you notice an error, contact us as soon as possible. We will do our best to update your details before your order is dispatched, but changes cannot be guaranteed once fulfilment has begun.

Lost or damaged parcels

If your parcel has not arrived within the expected delivery period, or arrives damaged, please contact us and we will help resolve the issue with the carrier.

Questions

For any questions about delivery, please contact us at hello@kimimino.com or through our Contact page.