Refund policy

Returns & refunds

We hope you love your KIMIMINO purchase. If you change your mind, you can request a return within 14 days of delivery.

How to return

  1. Request a return from your customer account or order status page within 14 days of delivery.
  2. Once your request is approved, we'll email you return instructions and the return address.
  3. Send your item back within 14 days of requesting the return, using a tracked service and keeping proof of postage.

Please don't send items back before your request has been approved.

Condition

Items must be unworn and unwashed, and returned in their original condition and packaging, including the box, tissue, ribbon and cards. We may reduce a refund if an item shows wear or handling beyond what is needed to inspect it.

Return postage

Return postage is your responsibility, unless an item is faulty, damaged or incorrect.

Refunds

We'll inspect your return and let you know once it has been processed. Refunds are made to your original payment method within 14 days of us receiving your return, and include the cost of our standard delivery option. The additional cost of any faster delivery service you chose is not refunded.

We don't charge a restocking fee. Your bank or payment provider may take a few extra days to show the refund.

Faulty, damaged or incorrect items

Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, contact us as soon as possible and we'll arrange a replacement or full refund, including return postage.

Exchanges

We don't offer direct exchanges. Simply return your item and place a new order.

Cancellations

You can cancel an order from your customer account or order status page until it has been fulfilled. Once your order is on its way, you can request a return after delivery, as above.

International returns

Return postage from outside the United Kingdom is your responsibility unless an item is faulty, damaged or incorrect. Please mark your parcel as returned goods on any customs form. Import duties and taxes paid on delivery are not refundable by KIMIMINO; your carrier or local customs authority may be able to reclaim them for you.

Questions

Contact us at hello@kimimino.com or through our Contact page.

Nothing in this policy affects your statutory rights.